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Q. What do I ship my return back in?
A. It is best to send your return back in the box you received but you can also use a bubble or padded envelope. *Please note: Please do not send anything loose in an envelope. Paper envelopes will rip during postal processing. We are not responsible for envelopes received without product.

Q. How long do I have to Return or Exchange an item?
A. If the goods that you received have quality question, you can return the items in their original and unworn condition within 10 days for a refund or exchange. (Shipping and handling fees are not refunded). Please note that we must RECEIVE your return within 25 days of your original sales date.

Q. Can any items be returned?
A. No, Only Wrong Goods and Damaged Goods.

Q. How long will my return or exchange take?
A. Refunds are processed within 5 business days of E Jewelry Sale receiving the return or exchange.

Q. It’s been over 25 days. Can I send back my item for a refund or exchange?
A. Items returned after 25 days from date purchased may not be accepted unless authorized.

Q. Do I have to pay shipping for my return?
A. Yes, customers are responsible for the cost of shipping items back to E Jewelry Sale. If your item is received defective or broken then please contact customer service about a return or exchange.

Q. How will I know when my exchange item has been shipped?
A. Once your exchange request has been completed an email will be sent to your email address on file.

Q. How will my refund be issued?
A. Your refund will be issued in the form of payment you originally submitted for the purchase.

Q. I returned multiple items from different orders. Why don’t my refunds show up all together?
A. Your returns from differing orders are processed separately, as each one of them has a different order number. As your refunds are processed you will see them reflected on your card statements.

Q. Why hasn’t my refund been reflected on my (bank, credit card, etc.) account?
A. Most refunds take 48 to 72 business hours to show up on your account. However, some cards, depending on the bank, can take 1 to 2 billing cycles to be reflected. Check with your card company to be sure they have received the refund.